Order volumes fluctuate, so your order will ship within 5-7 business days from the day it was placed. Due to high order volume around new product launches and promotions, orders may take up to 10 business days to process and ship. We will send an ema

Order volumes fluctuate, so your order will ship within 5-7 business days from the day it was placed. Due to high order volume around new product launches and promotions, orders may take up to 10 business days to process and ship. We will send an email with the tracking number as soon as it is available.The fulfillment time provided is an estimate and is not included in the shipment time. If you would like to receive more tracking details on your package, <a title="FedEx My Shipment Management Tool" href="https://www.fedex.com/en-us/shipping/ship-manager.html" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">sign up for informed delivery with FedEx</a> or <a title="USPS Informed Delivery Service" href="https://informeddelivery.usps.com/box/pages/intro/start.action" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">USPS</a>! By signing up you can get daily updates on the delivery status of your package.&#xA0;Business Days: Please note that new orders will NOT be processed on the weekend, official US and/or Carrier holidays. <a href="chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.fedex.com/content/dam/fedex/us-united-states/services/2025_FedEx_Holiday_Service_Schedule.pdf" target="_blank" rel="noopener" style=" text-decoration: underline;">FedEx 2025 Holiday Schedule</a>&#xA0; &#xA0; &#xA0;<a href="https://about.usps.com/newsroom/events/" target="_blank" rel="noopener" style=" text-decoration: underline;">USPS 2025 Holiday Schedule</a>

STANDARD SHIPPING

Expedited Shipping (Overnight or FedEx 2-Day): Orders received after 1 pm PST Monday through Friday will be processed the next business day. Please note, orders with an expedited shipping option placed after 1 pm PST on Friday will be shipped on Mond

Expedited Shipping (Overnight or FedEx 2-Day): Orders received after 1 pm PST Monday through Friday will be processed the next business day. Please note, orders with an expedited shipping option placed after 1 pm PST on Friday will be shipped on Monday (or the next business day if Monday is a Holiday).&#xA0;New Order Processing Cut-Off Time:&#xA0;New orders placed after 1 pm PST will be processed on the next business day.&#xA0;Business Days: Please note that new orders will NOT be processed on the weekend, official US and/or Carrier holidays. Most Carriers also only deliver on business days (Monday-Friday). <a href="https://www.fedex.com/content/dam/fedex/us-united-states/services/2024-Holiday-schedule-FedEx.pdf" target="_blank" rel="noopener" style=" text-decoration: underline;">FedEx 2024 Holiday Schedule</a> &#xA0; &#xA0;<a href="https://about.usps.com/newsroom/events/" target="_blank" rel="noopener" style=" text-decoration: underline;">USPS 2024 Holiday Schedule</a>

EXPEDITED SHIPPING

*Holiday Hours*
Customer Service will be unavailable on 12/24–12/25 and 12/31–1/1
Thank you for your patience, and happy holidays!

We are happy to help! 
EMAIL: customerservice@happybrands.com
PHONE: 1 (866) 913-3895
CHAT: M-F 7am-2pm PT

Happy Planner

WHEN WILL MY ORDER SHIP?

SHIPPING

How can I track my order?

Can I cancel, edit, or adjust my order after placing it?

I placed an order but didn’t get a confirmation email.

I forgot to use my discount code—what can I do?

Can I combine multiple discounts or promo codes?

I’m a new customer—how can I get a discount on my first order?

Do you offer discounts for teachers, military, nurses & more?

Can I get a retroactive discount or price match?

ORDERS

SHIPPING METHODS

ORDER CANCELLATIONS

SHIPPING COST

DOMESTIC US SHIPMENTS

SHIPPING DESTINATIONS

ADDITIONAL INFORMATION

INTERNATIONAL SHIPMENTS

EXPEDITED SHIPMENTS

DOMESTIC SHIPMENTS

LOST PACKAGES

What types of payment do you accept?

How do installments by Afterpay work?

PAYMENTS

What are Custom Planners and how does it differ from other planners offered?

I added my Custom Planner to my cart, but I want to change the cover I chose. How do I do that?

Can I modify, update or cancel my Custom Planner order after it has been placed?

How long will my order take to process and ship out if I purchased a Custom Planner?

I just received my order! How do I put my Custom Planner together?

Do the 2 bonus months in the Custom Planner include weekly pages or just the monthly layout?

What are specialty packs, and can I purchase multiple or additional sheets later?

I purchased multiple specialty extension packs with my Custom Planner. Will it all fit together in my planner?

Can I purchase just the cover, pages, or extensions on their own?

I received an email that my Custom Planner has shipped. Why does my order status show that only part of my order has shipped?

My custom planner shows delivered but I did not receive it. What next?

I just received my Custom Planner and part of my order is damaged/missing. Can I receive a replacement?