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EMAIL: customerservice@happybrands.com
PHONE: 1 (866) 913-3895
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Happy Planner

No worries&#x2014;sometimes confirmation emails take a little while! They can take up to 12 hours to arrive.If it&#x2019;s been longer than that, our Customer Happiness team is happy to help. Just contact us and we&#x2019;ll look into it for you.A couple things to check first:<ul><li data-start="1155" data-end="1260" id="isPasted">Express checkout (like PayPal or Shop Pay): Emails go to the address linked to your payment method.</li><li data-start="1263" data-end="1369">Email typo: If you made a small mistake entering your email, let us know and we&#x2019;ll fix it for you.</li></ul>

No worries—sometimes confirmation emails take a little while! They can take up to 12 hours to arrive. If it’s been longer than that, our Customer Happiness team is happy to help. Just contact us and we’ll look into it for you. A couple things to chec

I placed an order but didn’t get a confirmation email.

ORDERS

How can I track my order?

Can I cancel, edit, or adjust my order after placing it?

I forgot to use my discount code—what can I do?

Can I combine multiple discounts or promo codes?

I’m a new customer—how can I get a discount on my first order?

Do you offer discounts for teachers, military, nurses & more?

Can I get a retroactive discount or price match?

SHIPPING METHODS

ORDER CANCELLATIONS

SHIPPING COST

DOMESTIC US SHIPMENTS

SHIPPING DESTINATIONS

ADDITIONAL INFORMATION

INTERNATIONAL SHIPMENTS

EXPEDITED SHIPMENTS

STANDARD SHIPPING

EXPEDITED SHIPPING

WHEN WILL MY ORDER SHIP?

DOMESTIC SHIPMENTS

LOST PACKAGES

SHIPPING

What types of payment do you accept?

How do installments by Afterpay work?

PAYMENTS

What are Custom Planners and how does it differ from other planners offered?

I added my Custom Planner to my cart, but I want to change the cover I chose. How do I do that?

Can I modify, update or cancel my Custom Planner order after it has been placed?

How long will my order take to process and ship out if I purchased a Custom Planner?

I just received my order! How do I put my Custom Planner together?

Do the 2 bonus months in the Custom Planner include weekly pages or just the monthly layout?

What are specialty packs, and can I purchase multiple or additional sheets later?

I purchased multiple specialty extension packs with my Custom Planner. Will it all fit together in my planner?

Can I purchase just the cover, pages, or extensions on their own?

I received an email that my Custom Planner has shipped. Why does my order status show that only part of my order has shipped?

My custom planner shows delivered but I did not receive it. What next?

I just received my Custom Planner and part of my order is damaged/missing. Can I receive a replacement?

Why can’t I use my rewards points on a Custom Planner?

Why are Custom Planners final sale?

Custom Planners

Where can Disney & licensed products be shipped?

Will sold-out Disney & licensed products be restocked?

Are Disney & licensed products available in retail stores?

Disney + Licensed Products

What makes disc-bound planners customizable?

Can I add extra pages or accessories to my planner?

Are the discs interchangeable?

What sizes do your disc-bound planners come in?

Do you sell dated refill pages for planners?

Customizable Disc-bound Planners

PRODUCTS

What is your return policy?

What if my item arrives damaged or defective?

Can I return an item I bought from another retailer?

What is the Happiness Guarantee?

How do I return an item?

RETURNS

What is Happy Rewards and how do I join?

How do I earn and redeem Happy Rewards points?

Do rewards points expire?

Want to learn more about Happy Rewards?

HAPPY REWARDS

I placed an order but didn’t get a confirmation email.Updated 2 months ago