ORDERS
How can I track my order?
You can easily track your Happy Planner order by visiting our tracking page. Simply enter your order number and the email used at checkout—or just your tracking number—then click “Track” to see real-time shipping updates. Please note: During high-vol
Can I cancel, edit, or adjust my order after placing it?
We know sometimes you have a change of heart! Once an order is placed, our team works fast to get it packed and shipped, so we’re unable to cancel, edit, or add items. If you no longer want your item(s), you can return unopened products for a refund.
I placed an order but didn’t get a confirmation email.
No worries—sometimes confirmation emails take a little while! They can take up to 12 hours to arrive. If it’s been longer than that, our Customer Happiness team is happy to help. Just contact us and we’ll look into it for you. A couple things to chec
I forgot to use my discount code—what can I do?
We totally get it—sometimes things slip through! We’ll do our best to accommodate your request if you forgot to apply a discount code. Your 6-digit order number. The discount code or promotion you meant to use. Any extra details to help us review you
Can I combine multiple discounts or promo codes?
In most cases, only one discount, offer, or promotion can be applied per order. From time to time, we may run special promotions that allow rewards redemptions to be combined with certain offers. Any eligible stackable promos will be clearly noted in
I’m a new customer—how can I get a discount on my first order?
Welcome to The Happy Planner! As a new customer, you can enjoy a one-time discount on your first order when you sign up for BOTH email and SMS marketing updates. You’ll either:. See a pop-up on our website inviting you to sign up, or. You can visit o
Do you offer discounts for teachers, military, nurses & more?
Yes! We proudly offer 15% off for verified professionals (military, teachers, nurses & more) through ID.me. To redeem:. At checkout, click the green ID.me badge under the “Discount” field. Complete the quick verification. Once verified, you’ll be red
Can I get a retroactive discount or price match?
We know it’s a bummer to miss a sale! Unfortunately, we’re not able to offer retroactive discounts or price adjustments after an order is placed. Promotions need to be applied at checkout and meet the requirements during the promotion period. We also